Sanjay Singh
357 Applewood Lane
Chicago, IL
123.456.7890

OBJECTIVE : Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

EXPERIENCE :
ABC Telecommunications, Inc., Chicago, IL
2003 - Present

Customer Service Manager

• Responsible for the supervision of customer service department containing a staff of thirty-two people.
• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 98%.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Lynnwood Business Enterprises, LTD., San Francisco, CA
1998 – 2003
Customer Service Representative

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.

EDUCATION :
University of California
1994 - 1998
BS in Sales And Marketing
Cedarmont High School, Cedarmont, CA
1990 - 1994
High School Diploma

COMPUTER SKILLS :

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
• Microsoft Windows XP
• Microsoft Office XP Professional